# About Underdogs Lab

> Markdown twin of https://underdogs-store-us.medusajs.site/us/about — same content as the web page, for agents. Underdogs Lab sells hemp products to adults 21+ only.

Underdogs is Marcos Hurtado's brand — Boricua roots, Cuban blood, Houston grind. We don't talk loud for free. We earn every inch: quality you can check, service that shows up, reputation you don't get to fake. The mission ain't only ours. Everybody's in la lucha. Everybody got an underdog.

## From the Island to Harwin Drive

I'm Marcos Hurtado. Puerto Rico raised. Cuban and Spanish blood. My father's people farmed the land in Spain for generations — plant it, tend it, harvest it, bag it, sell it. Chicken boxes. Saw and sweat. I got that influence from my dad. This work is in our bloodstream.

I put in the years making product for other companies, in a lot of countries. Long days. Learning the hard way. Then I built Lambo Wholesale on Harwin Drive in Houston — cash-and-carry, full catalog, A+ service or don't bother opening the door. On a street full of hustle, we're the Latin-run house that showed up and stayed. Neighbors know us. Competitors underestimated us. That was a gift.

Underdogs is the name we put on what we build ourselves. The underdog isn't a costume. It's how we got here — and how we still move. Family works this business with me. Wife, sons, in-laws. We put in the twelve-hour days because that's the price of respect. Wepa when we win. Quiet when we work. Welcome to the house.

## Quality Is the Only Flex That Counts

Anybody can slap a label on a jar. We don't play that. La moña — the flower, the pick, the good stuff — only hits the shelf when it clears our bar. Not a marketing bar. A warehouse bar. Selected, packed, and stood behind by the same people who stock the floor.

We run our own brands because control is integrity. You know who made it. You know who answers the phone. You know the name on the box is the name that shows up when something's off. Flower, drinks, edibles, accessories — same rule: no shortcuts, no mystery batches, no "good enough." Respect is earned one clean drop at a time. If it ain't bacán, it don't ship.

## Receipts Over Hype

Talk is cheap. Paper isn't. Lab reports sit on the product page where we have them on file — the flavor or the size they belong to, named. Where we don't have one, the page says so. No blanket promise. That's how you run a house with a reputation worth protecting. We stay transparent because the streets — and the customers — remember who lied and who showed the work. Asere, we don't hide the numbers. We show them.

## Everybody Got An Underdog

This brand was born Caribbean — Boricua grit, Cuban fire, family hands that never quit. But the mission is bigger than one island, one city, one last name.

Everybody's got a bottom they came from. Everybody's got a fight they're still in. Everybody wants to be more tomorrow than they are today. That's the universal underdog. That's why the name hits.

So we say it plain: everybody got an underdog. Yours might be a business, a comeback, a family, a promise you made to somebody. Feed it. Stay humble. Stay hungry. Keep bregando. Rise up.

## The Story Ain't Over. The Shelf Is Open.

Underdogs rose from zero with work, family, and a refusal to stay small. We stay humble. We stay hungry. Pull up, shop the line, and judge us by what lands in your hands. Everybody got an underdog. Feed yours.

## Pillars

- **Family bloodline.** Farmland in Spain. Generations of hands in the soil. That work ethic didn't stay on the island — it rides with us every day on Harwin.
- **Own brands, own standard.** We don't just push other people's boxes. We build Underdogs ourselves — same pride, same name on the line.
- **Shipped from Houston.** Fulfilled from our house on Harwin Drive. Real warehouse. Real people. Real accountability when something needs fixing.

## Common questions

**How do I request a Certificate of Analysis?**
Email underdogs@orvani.group and we will send you the Certificate of Analysis for the batch you received. Include the product name and, if you have them, the flavour or strain, the batch or lot number, the 12-digit barcode, or your order number. A COA covers one specific batch. Published lab reports are also listed on this site, grouped by brand.

**How do I contact Underdogs Lab?**
Phone +1 346-717-5528. Email underdogs@orvani.group. Mail: Phlower Pharma LLC, 2900 NASA Road 1 Ste 280, Seabrook, TX 77586, USA.

**When is support available?**
Monday – Saturday, 9am – 7pm CT. Sunday: Closed.

**Who operates this store, and where?**
Phlower Pharma LLC D/B/A Underdogs Lab, 2900 NASA Road 1 Ste 280, Seabrook, TX 77586 USA.

**Does this site have an age check?**
The site shows a 21+ age-confirmation interstitial. The acknowledgement is stored only in the visitor's own browser and persists until cleared — it is not re-asked on a timer.

**How do returns work?**
Personal-use and consumable products are not returnable. Opened or used items are not returnable. See our Return & Refund Policy for eligibility and exclusions. Contact us for a Return Merchandise Authorization (RMA) before shipping anything back. Returns sent without an RMA cannot be processed. If your order arrives damaged or incorrect, contact us within 48 hours of delivery.