# Return & Refund Policy

> Markdown twin of https://underdogs-store-us.medusajs.site/us/returns — same content as the web page, for agents. Underdogs Lab sells hemp products to adults 21+ only.

How to request a return, what qualifies, and how refunds are handled for Underdogs Lab orders from Phlower Pharma LLC D/B/A Underdogs Lab.

## Key facts

- Return window: 7 days of delivery, for items unopened, unused, and in resalable condition with the original packaging
- Not returnable, even within the 7-day window: Any personal-use or consumable product; Any product that has been opened or used; Final-sale and clearance items
- Report a damaged, defective or incorrect item within 48 hours of delivery; remedy: a replacement or store credit

This twin carries the page summary only. The full, authoritative policy text is at https://underdogs-store-us.medusajs.site/us/returns.