WHY SOMETHING WON'T SHIP TO YOUR STATE

WHY CAN'T SOME PRODUCTS SHIP EVERYWHERE?

Short answer: some hemp products are restricted in some states, and the list isn't the same everywhere.

A product that ships fine to one state might be restricted in the next one over. Sometimes it's a whole product type. Sometimes it's a specific format. It isn't the same list for every product.

We don't make those calls, and we're not going to bury you in fine print about them. What we do is simpler: we check every product against where it's going, and we don't ship what we can't ship. No gray areas, no hoping it slips through.

HOW DOES THE SITE KNOW MY STATE?

You tell it. Once.

After you get through the age check, the site asks you to Select your state. Pick it from the list and hit save. That's it.

A few things worth knowing:

• It's saved in your browser. Same phone, same browser, we remember. New device or a fresh browser? You'll get asked again.
• You can change it anytime. Look for the little pin button up in the header. It shows your state, or "Select state" if you haven't picked one. Tap it to switch.
• Shipping to somebody else? Set the state to wherever the box is going, not where you're sitting.

WHAT CHANGES WHEN I PICK MY STATE?

The whole site tunes itself to you.

• Product lists hide what can't ship there. Home page rails, the store grid and the related-product rows on product pages only show what can actually reach your state.
• Product pages tell you straight. If something can't ship to your state, the button says "Not available in" followed by your state's name, and it won't let you add it.
• No state picked yet? Restricted products show "Choose your state to buy." Tap it, pick your state, and the page sorts itself out.

The whole point is no surprises. We'd rather tell you on the product page than at the last step of checkout.

WHAT HAPPENS AT CHECKOUT?

Checkout gets the final word. When you enter your shipping address, we check every item in your cart against that state one more time.

If something can't go there, you'll see a plain message telling you which item can't ship to that state. Your cart stays intact. Nothing gets wiped. You can remove that item or change the address, and keep going.

This double check matters. Say your saved state is one place but you're shipping to a friend somewhere else. The site shows you products based on your saved state, but checkout checks the real address.

WHY DO YOU NEED A STREET ADDRESS?

You might also see this one: we can't ship to PO boxes or military addresses. Deliveries need an adult signature, so we need a real street address where an adult can sign for the box. Put in a street address and you're good.

WHY DID SOMETHING DISAPPEAR?

If a product you saw before isn't showing up, check your state pill first. Switching states, a new browser, or picking a different state for a gift can all change what you see. Change it back and the shelf updates.

WHAT CAN I DO?

• Set your state first. It's the fastest way to see only what you can actually get.
• Shop what's live. Everything you see after picking your state can ship there. Start in the store.
• Check our shipping page. The basics on timing and delivery live in the shipping policy.
• Still stuck? Hit us up on the contact page and a real person will help.

And no matter where you are, every product we sell has its lab report in the COA library. Same receipts, every state.

QUICK HITS

Why can't a product ship to my state?
Some hemp products are restricted in some states. If a product can't go to yours, we don't ship it there.

How do I change my state on the site?
Tap the pin button in the header. It shows your current state or "Select state."

Why did a product disappear from the store?
Product lists hide anything that can't ship to your selected state. Check which state you've got picked.

Can I ship to a PO box?
No. Deliveries need an adult signature, so we need a street address.

The Dog Says: "Pick your state once. We do the sorting so checkout stays drama-free."