Return & Refund Policy

You may request a return within 7 days of delivery. Requests made after that window cannot be accepted.

To be eligible for a return, items must be unopened, unused, and in resalable condition with the original packaging.

For health, safety, and product-integrity reasons, the following cannot be returned:

• E-liquids and vape juice
• Disposable vapes
• Any personal-use or consumable product
• Any product that has been opened or used
• Final-sale and clearance items

This applies even within the 7-day window. If one of these items arrives damaged, defective, or incorrect, it is handled under Damaged or Incorrect Orders below instead.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue. Photos let us verify the problem quickly and resolve it for you.

Once we verify the issue, we will provide a replacement or store credit.

• Email us at underdogs@orvani.group with your order number, the product details, and the reason for the return.
• Once your request is approved, we will send you a Return Merchandise Authorization (RMA) number along with step-by-step instructions.
• Do not ship items back before you receive return authorization. Returns sent without an RMA cannot be processed.
• Package items securely so they arrive undamaged, and use a trackable shipping method.

Customers are responsible for return shipping costs, and we recommend a trackable method — without tracking we cannot confirm a return arrived. If we sent an incorrect or defective item, we cover the return shipping and the cost of sending the replacement out to you.

Approved refunds are processed within 7 business days after we receive and inspect the returned items. Refunds are issued to the original payment method or as store credit.

This policy is governed by the laws of the State of Texas, without regard to its conflict-of-law provisions.

Questions about a return? Reach Orvani LLC D/B/A Underdogs Lab at underdogs@orvani.group or +1 346-717-5528. Support hours are Monday – Saturday, 9am – 7pm CT (Sunday: Closed).

Returns correspondence: 7488 Harwin Dr, Houston, TX 77036 USA

You can also use our Contact Us page.